Terms of Service

Last updated: 8 October 2025

1. About Us

These Terms of Service ("Terms") govern your use of the website e3ss.co.uk ("Website") and the services provided by E3SS LIMITED ("we", "us", "our", "E3SS").

2. Acceptance of Terms

By accessing or using our Website, submitting enquiries, or engaging our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our Website or services.

3. Our Services

E3SS provides expert legal and cybersecurity review for AI-generated SaaS platforms. We help startups protect against hidden vulnerabilities and legal risks before they become costly problems.

3.1 What We Do

Our services include, but are not limited to:

• Legal compliance audits for AI and SaaS platforms
• Cybersecurity vulnerability assessments
• Risk identification and mitigation planning
• Pre-launch readiness reviews
• Regulatory and data protection compliance guidance

3.2 What We Do Not Provide

Our Website and initial enquiry service:

• Does not constitute formal legal advice until we enter into a written engagement agreement
• Is not a substitute for consulting with qualified legal or security professionals for your specific situation
• Does not create a client-solicitor relationship until we have formally agreed to act for you in writing

4. Use of the Website

4.1 Permitted Use

You may use the Website to:

• Learn about our services
• Contact us with enquiries
• Access resources and information we publish

4.2 Prohibited Use

You must not:

• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to our systems, networks, or data
• Introduce viruses, malware, or other harmful code
• Scrape, crawl, or automatically extract content without permission
• Interfere with or disrupt the Website or servers
• Impersonate another person or misrepresent your affiliation
• Submit false, misleading, or fraudulent information
• Use the Website to spam, harass, or send unsolicited communications

5. Enquiries and Communication

5.1 Submitting Enquiries

When you submit an enquiry through our Website:

• You warrant that the information you provide is accurate and complete
• You understand that we will respond within a reasonable timeframe
• You acknowledge that our initial response is not formal legal advice

5.2 Confidential Information

Do not submit sensitive, confidential, or special-category personal data (such as details of security vulnerabilities, health information, or financial records) through website forms. If your enquiry requires discussion of sensitive matters, we will arrange a secure communication channel after initial contact.

5.3 No Guarantee of Response

While we endeavour to respond to all legitimate enquiries, we reserve the right not to respond to or engage with enquiries that are abusive, frivolous, outside our scope of services, or in breach of these Terms.

6. Engaging Our Services

6.1 Service Agreements

If you wish to engage E3SS for professional services, we will provide you with:

• A written engagement letter or contract
• Clear scope of work and deliverables
• Fee structure and payment terms
• Timescales and responsibilities

Our services commence only upon your acceptance of the engagement letter and any required advance payment.

6.2 Fees and Payment

Our fees are agreed in writing before work begins. Payment terms will be specified in your engagement letter and may include:

• Fixed fees for defined projects
• Hourly or daily rates for ongoing work
• Advance payments or retainers

We do not currently accept payments directly through the Website. All payment arrangements are made separately as part of your engagement agreement.

6.3 Refunds

Refund terms, if applicable, will be specified in your engagement letter. Generally:

• Advance payments are non-refundable once work has commenced
• If you terminate an engagement early, you remain liable for work completed and any costs incurred
• We will refund any unused portion of advance payments for work not performed, minus an administrative fee if specified in your agreement

7. Your Obligations as a Client

If you engage our services, you agree to:

• Provide accurate, complete, and timely information
• Respond to reasonable requests for information or documentation
• Cooperate with us in good faith
• Pay fees in accordance with your engagement agreement
• Maintain confidentiality of any sensitive information we share with you
• Not use our services for any unlawful or unethical purpose

8. Intellectual Property

8.1 Our Content

All content on the Website, including text, graphics, logos, images, and software, is the property of E3SS LIMITED or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and print content for personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works without our prior written consent.

8.2 Client Materials

If you provide us with materials, documents, or information in connection with our services:

• You retain ownership of your materials
• You grant us a licence to use your materials solely for the purpose of delivering our services
• You warrant that you have the right to provide these materials and that they do not infringe third-party rights

8.3 Work Product

Reports, advice, and deliverables we create for you as part of an engagement are provided for your internal use only. You must not:

• Publish or distribute our work product without our prior written consent
• Rely on our advice for purposes beyond the scope of the engagement
• Share our work with third parties (except your professional advisers) without our permission

9. Service Availability and Changes

We reserve the right to:

• Modify, suspend, or discontinue the Website or any part of our services at any time
• Update these Terms from time to time (we will notify you of material changes)
• Refuse service to anyone for any lawful reason

We do not guarantee that the Website will be available at all times or free from errors. We may perform maintenance or upgrades that temporarily limit access.

10. Disclaimers

10.1 No General Legal Advice

Information on the Website is provided for general informational purposes only. It does not constitute legal, financial, or professional advice, and must not be relied upon as such. You should seek specific advice for your circumstances.

10.2 Website Content

While we strive for accuracy, we make no warranties or representations about:

• The accuracy, completeness, or reliability of Website content
• The suitability of the Website or our services for your particular purpose
• Uninterrupted or error-free operation of the Website

10.3 Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Use of third-party websites is at your own risk.

10.4 No Guarantees

We provide professional services with reasonable skill and care. However, we cannot guarantee specific outcomes or results. Security and legal risks evolve, and no review or audit can eliminate all risk.

11. Limitation of Liability

11.1 Maximum Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from your use of the Website or our services (whether in contract, tort, negligence, or otherwise) is limited to the total fees you have paid to us in the 12 months immediately preceding the claim.

11.2 Excluded Losses

We are not liable for:

• Indirect, consequential, or special losses (including loss of profits, revenue, data, contracts, or business opportunities)
• Losses resulting from your failure to provide accurate information or follow our advice
• Losses caused by third parties or events outside our reasonable control
• Use of the Website or services in breach of these Terms

11.3 Nothing Excluded

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

12. Indemnity

You agree to indemnify and hold harmless E3SS LIMITED, its officers, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your use of the Website or services
• Your violation of any law or third-party rights
• Any information or materials you provide to us

13. Termination and Suspension

13.1 Our Right to Suspend or Terminate

We may suspend or terminate your access to the Website or refuse to provide services if:

• You breach these Terms
• You fail to pay fees when due
• You engage in abusive, fraudulent, or unlawful conduct
• We reasonably believe there is a risk to our business, systems, or reputation
• We are required to do so by law or regulatory authority

13.2 Your Right to Terminate

If you have engaged our services, you may terminate your engagement by giving written notice as specified in your engagement agreement. You remain liable for fees and costs incurred up to the termination date.

13.3 Effect of Termination

Upon termination:

• Your right to use the Website and our services ends immediately
• You must pay any outstanding fees
• Provisions relating to confidentiality, intellectual property, liability, and dispute resolution survive termination

14. Data Protection

We process your personal data in accordance with our Privacy Policy and UK data protection law (UK GDPR and Data Protection Act 2018).

If we process personal data on your behalf as part of our services, the terms governing that processing will be set out in your engagement agreement or a separate data processing agreement.

15. Confidentiality

We will keep confidential all non-public information you provide to us during an engagement, subject to exceptions for:

• Legal or regulatory obligations
• Professional obligations (such as reporting obligations to regulators)
• Information that is publicly available
• Information you authorise us to disclose

You must keep confidential any non-public information we share with you, including our advice, reports, and work product.

16. Force Majeure

We are not liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or public health emergencies
• War, terrorism, civil unrest, or government actions
• Strikes, labour disputes, or supply chain disruptions
• Failures of telecommunications, internet, or power infrastructure

If a force majeure event continues for more than 60 days, either party may terminate the engagement by written notice.

17. Governing Law and Jurisdiction

These Terms and any disputes arising from them are governed by the laws of England and Wales.

You agree that the courts of England and Wales have exclusive jurisdiction to resolve any disputes, except that we may bring proceedings in any jurisdiction where you are located to enforce our rights.

18. Complaints and Disputes

18.1 Complaints Procedure

If you are unhappy with our services, please contact us in writing at info@e3ss.co.uk with details of your complaint. We will:

• Acknowledge your complaint within 5 working days
• Investigate thoroughly and respond within 28 days
• Work with you to resolve the issue fairly

18.2 Alternative Dispute Resolution

If we cannot resolve a complaint to your satisfaction, we will discuss options for alternative dispute resolution, such as mediation, before resorting to litigation.

19. General Provisions

19.1 Entire Agreement

These Terms (together with our Privacy Policy and any engagement agreement) constitute the entire agreement between you and E3SS regarding your use of the Website and services, and supersede all prior agreements or understandings.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

19.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights to an affiliate or successor entity with notice to you.

19.5 Third-Party Rights

These Terms are for the benefit of you and E3SS only. They do not confer rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this document
• Notify you by email (if we have your contact details) or by posting a notice on the Website
• Give you an opportunity to review the changes before they take effect

Your continued use of the Website or services after changes take effect constitutes acceptance of the updated Terms.

21. Contact Us

If you have questions about these Terms or our services, please contact us: